Knowledgebase

 Can I qualify for an EV certificate?

The main criteria for qualification for an EV certificate would be that your business is an...

 Can I see which Certification Authorities have their own Trusted CA root present in browsers?

Yes, the brands that we provide all have their roots included in modern devices and browsers....

 Can I switch my method of Domain Control validation from Email to File, or vice versa?

You can switch your method of Domain Control validation from file-based to email-based for any...

 Can I use SSL to cover an internal domain?

You can use SSL to cover an internal domain if it is an officially registered domain (a...

 Can I use the email address listed in the Whois to complete Domain Control Verification (DCV)?

Yes, you can do this for DV, OV, and EV certificates.

 Email – What is the difference between SSL, TLS, and STARTTLS?

The terms SSL, TLS, and STARTTLS are often used in relation to securing a connection, but not...

 How can I get a Green Address Bar for my website?

The only way to get the green address bar on your website is with an Extended Validation (EV)...

 How can I reschedule the phone verification call?

In order to reschedule this, please contact your SSL provider and provide them with your...

 How do I add additional domains to a multi-domain/SAN certificate?

You can add additional domains to an active certificate by reissuing it.

 How do I know what my Control Panel/Server OS is?

If you are unsure what your Control Panel/Server OS is, we recommend that you ask your web...

 How long are your SSL certificates valid for?

Our SSL certificates can be valid for up to 1 years, depending on the certificate you choose to...

 How many domains can I secure with a Multi-Domain SSL Certificate?

This largely depends on the type of Multi-Domain SSL certificate that you purchase. Comodo...

 How to force your site to use SSL (https) using cPanel

Once your certificate is installed, you will need to redirect from ‘http://’ to ‘https://’ – this...

 I entered in the wrong common name, how do I change it?

You will need to cancel & reorder your certificate and generate a new CSR with the correct...

 I have changed my server, or moved to a different provider; how do I move my SSL certificate?

If you have the original private key on the active certificate, you can install it on the new...

 I haven't received my Domain Control Validation email (DCV) yet. What should I do?

There are a few reasons why this might be the case. First, verify what email address you have...

 I would like to change some information for my Domain Control Validation email (DCV).

If the common name needs to be changed, the only way to do so is by canceling and reordering the...

 I'm a Sole Proprietor, can I still qualify for an OV/EV certificate?

SHA stands for Signature Hashing Algorithm. It's a mathematical hash that proves the authenticity...

 If I buy a Domain Validated (DV) SSL Certificate, which document(s) do I need to provide?

You do not need to provide any documentation in order to purchase a Domain Validated (DV)...

 If I buy and Extended Validation (EV) SSL Certificate, which documents(s) do I need to provide?

EV certificates require a more stringent verification process than OV certificates. To understand...

 If I buy and Organization Validated (OV) SSL Certificate, which document(s) do I need to provide?

Organization Validated (OV) verification requires checking your business registration. If the...

 Install a free SSL via cPanel / AutoSSL

Installing an SSL certificate in cPanel is easy! Best of all, it is free with AleForge....

 Is technical support available from the CA? Should I need it?

For all technical support matters regarding your SSL certificate, you can contact your SSL...

 My File Authentication file has been uploaded to the wrong directory. What should I do?

Please upload your file to the correct directory. To make sure the authorization is successful...

 My verified phone number is outdated, what should I do?

Please contact your SSL provider and confirm what source the Certificate Authority (CA) pulled...

 What certificates offer www and non-www coverage?

GeoTrust and RapidSSL both offer coverage for www and non-www. As long as the certificate is...

 What if I can only use one certificate file?

If your hosting platform or company tells you that you can only use one certificate file, then...

 What is a browser ubiquity or browser recognition?

Browser ubiquity or browser recognition basically means how many browsers recognize an SSL...

 What is a Certificate Authority and what is your relationship to them?

A Certificate Authority (CA) is the company that actually issues the SSL certificates. Symantec,...

 What is a Domain Validated (DV) SSL Certificate?

A Domain Validated (DV) SSL certificate is a quick and easy way to secure a domain, as the...

 What is a Multi Domain Wildcard SSL?

A Multi-Domain Wildcard SSL certificate can secure multiple domains and all of their associated...

 What is a Multi-domain or SAN certificate?

Multi-domain or SAN (Secure Alternate Name) SSL certificates can cover multiple domain names on...

 What is a UC Certificate (UCC)?

UC stands for Unified Communications and is a newer type of SSL certificate that is designed and...

 What is a Wildcard SSL certificate?

Wildcard SSL certificates can cover one main domain name (www.domain.com) and an unlimited amount...

 What is an Extended Validation (EV) SSL Certificate?

EV stands for Extended Validation and is the most premium type of SSL certificate available....

 What is an Intermediate certificate?

An intermediate certificate is a file that helps the web browser identify who issued your SSL...

 What is an Organization Validated (OV) SSL Certificate?

An Organization Validated (OV) SSL certificate requires that a business complete a light vetting...

 What is SSL?

SSL, which stands for Secure Sockets Layer, is a cyber-security protocol that digitally encrypts...

 What is the difference between 1024 and 2048 bit key lengths?

These key lengths refer to the strength of the private key. You can think of it as the size of...

 What is the difference between SHA-1 and SHA-2?

SHA stands for Signature Hashing Algorithm. It's a mathematical hash that proves the authenticity...

 What is the difference between Wildcard and SAN/Multi-Domain functionality?

Wildcard SSL certificates can cover one main domain (www.domain.com) and an unlimited amount of...

 What is the SSL certificate warranty?

An SSL certificate warranty covers any damages that you may incur as a result of a data breach or...

 What should I do to expedite the validation of my order?

If you're in a pinch and need your certificate fast, feel free to contact your SSL provider with...

 What should I do with my private key?

Your private key should always remain private. The only person that should see your private key...

 Which SSL brands are the most trusted and secure?

All of the Certificate Authorities (CAs) that we carry are leaders in the industry and trusted...

 Who do I send a validation document to?

For this, we would recommend contacting your SSL provider directly. They should have a list of...