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ReCaptcha Is Not Working Print

  • ReCaptcha
  • 0

ReCaptcha is implemented as a security measure to verify the legitimacy of an account, or that the attempted payment is valid.

What if I'm not able to see the ReCaptcha?

If you are on a browser and are seeing an error message above, then you may be able to hit back on the browser and re-enter your payment information to complete the purchase.

If you see the error again then please make sure that you first have Javascript enabled, and that your current browser does not have any extensions/add-ons enabled: 

  • Since ReCaptcha is enabled by Google services, using proxies or add-ons that block Google server requests will cause problems (an example being Ghostery)

You can also try testing this with a different browser to see if it returns with the same error.

If the same error occurs with multiple browsers, it is possible that this issue is caused by the current network connection you are using (Certain regions or territories may have automatically blocked Google services). We would advise checking a different connection and completing checkout again.

What if none of this works for me?

Check out Google's ReCaptcha FAQ for more information or potential solutions. 

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